TRAINED STAFF All our staff are trained to assist our customers with their enquiries. Elfa® is a terrific wire basket and ventilated shelving system, but with its many components, is easier to understand with the assistance of our trained and knowledgeable staff. They will not only help you with your requirements, but can also assist with the design and layout of your new Elfa® system.   PERSONAL SERVICE Not only will our staff assist you with your choice of product, but will also assist with the delivery. This may include organising delivery to your home or assistance with your purchase to your car.   REFUND AND EXCHANGE POLICY We will gladly exchange or refund on presentation of a docket where goods are in original packaging (saleable condition) and returned within 60 days of purchase. An exchange is offered where a docket is not presented.   CUSTOMER SATISFACTION It is always nice to receive compliments from customers who have enjoyed the service we provide. We often receive letters congratulating us on our service and it is always very much appreciated. Thank you.